RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase (from the date you received the product), unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused/un opened and in the same condition that you received it. It must also be in the original packaging intact.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be given as store credit (e-coupon).

Refund in cash is only applicable if the item is damaged/defective and we fail to exchange it with same items.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your email and also in your peak69 account.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@peak69.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by email or in Facebook page and send your item to: Shop 10-11, Level 2, Block C, Basundhara City SC, Dhaka, C, 1000, Bangladesh.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate/coupon will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail/send your product to: Peak69, Shop 10-11, Level 2, Block C, Basundhara City SC, Dhaka, C, 1000, Bangladesh.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For valuable item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.